DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by CANDOR ®, as the supplier. In case of faulty items, CANDOR ® will also refund the cost of return shipment once assessed.
If your order has arrived damaged, defective, or you’ve received the incorrect item, send us a message at [email protected] as soon as possible with photos of the item(s), the box, and the packaging. We’ll take care of the rest!
If possible, we will repair faulty items in an effort to reduce waste. You will receive a full refund or replacement if the item cannot be repaired or replaced.
We have done our best to display our items as accurately as possible on the site but please be aware, slight variations in style, color, and size may occur as each item is hand-crafted. Please get in touch with us via email if you’d like further information or specific advice on use suggestions, colors, sizing etc.
If you are not satisfied with your purchase, please review our returns section for further assistance. CANDOR ® products quality guarantee is not valid if the client does not follow the care specifications detailed in the product label provided with your purchase.